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SHIPPING POLICY

LEAD TIME & TRACKING

• Production Lead Time: 7–10 days before shipping. I am not Amazon—I hand-make all silicone parts myself to order.

• Confirmation & Tracking Emails: You will receive an order confirmation email at checkout, and a tracking number when I print the shipping label at packing time. Please check your spam folder for messages from @chrisonlinestore.com.

DISCREET PACKAGING

• All orders ship in plain packaging with only my name and P.O. Box on the label—no store name appears on the outside.

• Nothing inside the package says what the item is or how it is used.

USA SHIPPING

• Free US shipping on orders over $25.

• Transit Time: 1–7 days after the 7–10 day production lead time.

• Note: USPS Priority and higher services are not time-guaranteed from my location.

• Lost Packages: If a US package is lost, we will file an insurance claim with USPS.

INTERNATIONAL SHIPPING

• EU Notice: Shipping to the European Union is currently suspended. EU customers can use a US package reshipper as a workaround.

• $75 Shipping Glitch: If checkout shows $75.00 for shipping (not the order total), something failed to calculate—$75 is a default placeholder. Basic USPS or UPS shipping to most countries is typically $20–$30. Message me before ordering if you see $75.

• Visiting the USA? I can ship to your US hotel or place of stay—just give me a 2-week heads-up (many hotels will receive and hold a package up to 5 days before arrival).

UPS vs. USPS (International Carriers)

• UPS (Recommended): 1–2 weeks transit after the 7–10 day lead time. Handled by UPS start to finish, includes insurance with no 40-day wait, calls if there are address issues, and collects customs fees directly in most countries. Recommended if your local postal service is unreliable.

• USPS: 1–6 weeks transit after the 7–10 day lead time. Multiparty handoff (USPS → international transport → your local post). Tracking does not always update after leaving the USA. Reliable in countries like Canada, Japan, UK, and Australia, though insurance is an add-on and requires waiting 40 days from the ship date to file a claim (payout takes about 1 week, after which I will refund your original order so you can reorder).

CUSTOMS, ADDRESSES & PHONE NUMBERS

• Taxes, VAT & Customs Fees: Not collected at checkout. You are responsible for paying any import fees or taxes when your package arrives.

• Customs Forms: I cannot change or lower the declared value on customs forms.

• Include Your Phone Number: Customs or the carrier may call you if there is an address or clearance issue.

• Check Your Address: Double-check your shipping address (especially if using PayPal or Apple Pay). Shipping insurance will not cover a package sent to an incorrect address.